Ramsey Library Research Support
Ask a Librarian


We welcome you to come to Ramsey Library at UNC-Asheville anytime for help with your research. But when you can't make it, feel free to call us or use the Ask a Librarian E-mail Service.

Pick Up the Phone

phone "Real-time" research assistance is available over the phone during regular Research Support Desk hours, including most nights and weekends. Call us at 251-6111 and talk to a real live person.


Send Us an E-mail Question

E-mail questions are normally answered within 24 hours during weekdays. For questions needing immediate attention - especially on weekends and evenings - call the Ramsey Library Research Support Desk at 251-6111.

Simply fill out the following form. A few required fields are marked with a red asterisk (*). Everything else is optional. See additional information below.


Affiliation:
  UNCA Undergrad  Faculty/Staff  MLA  CCR
  Asheville Graduate Center Student or Faculty:
  ASU  WCU  NCSU  UNC-CH  UNCG *

Name:
 
  First*

Last*

UNCA ID:
 
  Enter number as shown on ID card.*

Contact:
 
  Your e-mail address*

Your phone number

I'm looking for:

 
  Facts
  Books
  Articles
Government Info
Book Reviews
Other

This is for a:
  Presentation
  Research Paper
  Senior Research
Master's Thesis
Course Assignment
Other

Date needed by:
  *
I've looked in:  The Library Catalog

  These UNCA Electronic Resources categories:
  (Use Shift or CTRL-Click to select multiple subjects)

 


My Question: *

  

 

About Ask a Librarian E-Mail Service

What kinds of questions can we answer via e-mail?

  • Brief factual questions that do not require extensive research, such as:
    • Completing a citation for your bibliography or endnotes
    • A person's full name or birth date
    • A definition of a term or where to find it

  • Questions about Ramsey Library services or collections
    • Can I make an appointment with a librarian for help on a project?
    • Do you collect textbooks in chemistry?
    • How can I connect to a periodical index from home?

  • Identify resources to help you get started researching a particular topic
    • What periodical indexes would be helpful for my term paper?
    • Where can I find a book review?
    • How can I find out what full text journals are available?

What kinds of questions can't be answered via e-mail?

  • We cannot send you books, periodicals or other library materials
  • We cannot do your homework, research, thesis, or dissertation
  • Questions that require extensive research
  • Questions that require us to interpret information for you
  • Requests for copyrighted journal articles, abstracts, or search results

Things to check before you ask your question

Library Catalog

Did you look in the library catalog for books on your topic?

The library catalog includes books, media, and government publications held by UNCA, Appalachian State University, and Western Carolina University. The library catalog does not include journal articles. It will, however, tell you what volumes we have for a specific journal, magazine, or newspaper.

Electronic Resources

Did you check our list of Electronic Resources by subject?

If you need a journal, magazine, or newspaper article, choose a subject category, then select an index to search. The subject categories include reference databases and other resources as well as periodical indexes.

UNCA students, faculty, and staff, and Asheville Graduate Center students may now access any of our subscription resources or NC LIVE from off-campus. To do this, you must access these resources through the Western North Carolina Library Network (WNCLN) proxy server. If you have difficulty, call the Reference Desk at 251-6111.

Last updated 6 February 2009.

 

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