SECTION 6F  

6F   ELECTRONIC DISASTER (EDP 
       PLAN)

DISASTER PLAN
SECTION 1
Introduction

SECTION 2
Emergency Tel. Numbers

SECTION 3
Planning & Recommend.

SECTION 4
Unit Plans
4.1 Admin.
4.2 Circulation
4.3 Documents
4.4 Media
4.5 Reference
4.6 Special Coll. 
4.7 Tech. Svcs.
4.8 CTL
4.9 WNCLN Net.

SECTION 5
Floor Plans

SECTION 6
Disaster Plan Types
6.a Water

6.b Fire

6.c Natural  Disaster

6.d Terrorism

6.e Mold, Fungi,
Varmints, etc

6.f  Electronic Disaster Plan

6.g Medical Emergency

SECTION 7
Recovery Resources & Suppliers

SECTION 8
Experts & Consultants

SECTION 9
Bibliography

SECTION 10
Internet Links

SECTION 11
Model Programs

SECTION 12
Appendix


 


Benjamin Franklin Drawing Electricity from the Sky (1811) by Benjamin West, European, British, English, English, born America, 1738 - 1820 (Artist/Maker) . Philadelphia Museum of Art, Philadelphia, Pennsylvania, USA. 1958-132-1 Gift of Mr. and Mrs. Wharton Sinkler 1958 [source, CAMIO]

In the Event of Electronic Disaster (EDP Plan)

How quickly can you get access to the backups? If you need the data on a 24/7 basis, it is imperative that they provide services around the clock.

What are the costs and time frames for delivery?

Do you have to go there to pick up the tapes?

Are your data arranged in such a way that the storage company can find your tapes? Can they send the information via secured data line?

Can the data storage vendor provide a hot site or mobile recovery site if you need it?

Does the vendor have the hardware to set you up for a “declared” disaster?

Do you have the insurance coverage for this?

Can the data storage center find your “remote” or alternative location? [Source: http://data.webjunction.org/wj/documents/11541.pdf ]

1. RESPONSE GUIDELINES

A.  If the disaster involves the WNCLN Network contact the Network Coordinator. (Mark Stoffan 828 232-5095 or use the Calling Tree to locate the appropriate person.)

Calling tree for library-wide communication about system problems and emergencies

WNCLN Office

Right-click here to download pictures. To help protect your privacy, Outlook prevented automatic download of this picture from the Internet. *       Mark Stoffan (network librarian) 828-232-5095 Home: 828-236-0571 Cell: 828-231-6285

ASU ITS (Central site for III hardware)

Right-click here to download pictures. To help protect your privacy, Outlook prevented automatic download of this picture from the Internet. *      Jeff Williams (director and CIO) 828-262-6276 Home: 828-264-5591

Right-click here to download pictures. To help protect your privacy, Outlook prevented automatic download of this picture from the Internet. *       Computer Center Operations 828-262-6298

Right-click here to download pictures. To help protect your privacy, Outlook prevented automatic download of this picture from the Internet. *       Cecil Eller (manager of operations) 828-262-6199 Home: 828 297-5289

Right-click here to download pictures. To help protect your privacy, Outlook prevented automatic download of this picture from the Internet. *       Network Services

Right-click here to download pictures. To help protect your privacy, Outlook prevented automatic download of this picture from the Internet. *       Tom Culver (director) 828-262-6269(6259) Home: 828-264-1940

Right-click here to download pictures. To help protect your privacy, Outlook prevented automatic download of this picture from the Internet. *       Roy Moretz (network support - off hours) 828-262-6259 Home: 828-264-0688

Right-click here to download pictures. To help protect your privacy, Outlook prevented automatic download of this picture from the Internet. *       David Hayler (network support - off hours) 828-262-8635 Home: 336-877-3756

ASU Library

Right-click here to download pictures. To help protect your privacy, Outlook prevented automatic download of this picture from the Internet. *       Mary Reichel (director) 828-262-2801 Home: 828-295-7543

Right-click here to download pictures. To help protect your privacy, Outlook prevented automatic download of this picture from the Internet. *       Larry Boyer (AUL) 828-262-2777 Home: 828-963-2609

Right-click here to download pictures. To help protect your privacy, Outlook prevented automatic download of this picture from the Internet. *       Lynne Lysiak (systems) 828-262-2794 Home: 423-727-6833

Right-click here to download pictures. To help protect your privacy, Outlook prevented automatic download of this picture from the Internet. *       Circ Desk 828-262-2818

Right-click here to download pictures. To help protect your privacy, Outlook prevented automatic download of this picture from the Internet. *       Cellphone for Circ Desk: 828-266-9050

Right-click here to download pictures. To help protect your privacy, Outlook prevented automatic download of this picture from the Internet. *       Belinda Talbert/John Doherty (night supervisor) 828-262-2776

Right-click here to download pictures. To help protect your privacy, Outlook prevented automatic download of this picture from the Internet. *       Jack Love (day supervisor) 828-262-6904 Home: 828-264-1304

UNCA

UNCA Computer Center

Right-click here to download pictures. To help protect your privacy, Outlook prevented automatic download of this picture from the Internet. *      Jim Kuhlman, CIO, 828-251-6545  Home: 828-251-0482  Cell: 828-280-0861

Right-click here to download pictures. To help protect your privacy, Outlook prevented automatic download of this picture from the Internet. *       Networking

Right-click here to download pictures. To help protect your privacy, Outlook prevented automatic download of this picture from the Internet. *       Richard White (systems and communication) 828-232-5009

UNCA Library

Right-click here to download pictures. To help protect your privacy, Outlook prevented automatic download of this picture from the Internet. *       Jim Kuhlman (director) 828-251-6545 Home: 828-251-0482  Cell: 828-280-0861

Right-click here to download pictures. To help protect your privacy, Outlook prevented automatic download of this picture from the Internet. *       Robert Bland (AUL) 828-251-6543 Home: 828-645-4840

Right-click here to download pictures. To help protect your privacy, Outlook prevented automatic download of this picture from the Internet. *       Bryan Sinclair (AUL) 828-251-6636 Home: 828-232-0601

Right-click here to download pictures. To help protect your privacy, Outlook prevented automatic download of this picture from the Internet. *      Luke Withrow (systems) 828-251-6647

Right-click here to download pictures. To help protect your privacy, Outlook prevented automatic download of this picture from the Internet. *       Circ Desk 828-262-6336

Right-click here to download pictures. To help protect your privacy, Outlook prevented automatic download of this picture from the Internet. *       Jonathan Wheeler (night supervisor) 828-251-6633

Right-click here to download pictures. To help protect your privacy, Outlook prevented automatic download of this picture from the Internet. *       Leith Tate (day supervisor) 828-251-6621

WCU

WCU Computer Center

Right-click here to download pictures. To help protect your privacy, Outlook prevented automatic download of this picture from the Internet. *       Bil Stahl (interim director) 828-227-7307 Home: 828-631-9993

Right-click here to download pictures. To help protect your privacy, Outlook prevented automatic download of this picture from the Internet. *       IT Help Desk 828-227-7487

Right-click here to download pictures. To help protect your privacy, Outlook prevented automatic download of this picture from the Internet. *       Networking

Right-click here to download pictures. To help protect your privacy, Outlook prevented automatic download of this picture from the Internet. *       Scott Swartzentruber (network system analyst/supervisor) 828-227-7282 Home: 828-293-9511

Right-click here to download pictures. To help protect your privacy, Outlook prevented automatic download of this picture from the Internet. *       Scott Powell (windows NT server specialist) 828-227-3067 Home: 828-456-1859 Cell: 828-507-1981

WCU Library

Right-click here to download pictures. To help protect your privacy, Outlook prevented automatic download of this picture from the Internet. *       Bil Stahl (University Librarian) 828-227-7307 Home: 828-631-9993

Right-click here to download pictures. To help protect your privacy, Outlook prevented automatic download of this picture from the Internet. *       VACANT (Access Services Librarian) 828-227-3729

Right-click here to download pictures. To help protect your privacy, Outlook prevented automatic download of this picture from the Internet. *       Eloise Hitchcock (AUL) 828-227-3421 Home: 828-586-3506

Right-click here to download pictures. To help protect your privacy, Outlook prevented automatic download of this picture from the Internet. *       *Jill Ellern (systems librarian) 828-227-7109 Home: 828-586-2367 Cell: 828-399-1286

Right-click here to download pictures. To help protect your privacy, Outlook prevented automatic download of this picture from the Internet. *       *Tim Carstens (head cataloging/acq) 828-227-3399 Home: 828-456-3136

Right-click here to download pictures. To help protect your privacy, Outlook prevented automatic download of this picture from the Internet. *       *George Frizzell (archivist) 828-227-7474 Home: 828-586-4509

Right-click here to download pictures. To help protect your privacy, Outlook prevented automatic download of this picture from the Internet. *       *Reatha Wilkey 828-227-2001 Home: 828-586-2660

Right-click here to download pictures. To help protect your privacy, Outlook prevented automatic download of this picture from the Internet. *       Circ Desk 828-227-7485

Right-click here to download pictures. To help protect your privacy, Outlook prevented automatic download of this picture from the Internet. *       John Brown (night supervisor) 828-227-7485

Right-click here to download pictures. To help protect your privacy, Outlook prevented automatic download of this picture from the Internet. *       *David Duvall (day supervisor) 828-227-3405 Home: 828-369-9963

*Disaster Recovery Team Member

Other emergency numbers:

Right-click here to download pictures. To help protect your privacy, Outlook prevented automatic download of this picture from the Internet. *       Innovative Interfaces, Inc: 1-800-878-6600

Right-click here to download pictures. To help protect your privacy, Outlook prevented automatic download of this picture from the Internet. *       NCLive: (State Library - Ask for NCLive helpdesk)  1-919-733-2570

Right-click here to download pictures. To help protect your privacy, Outlook prevented automatic download of this picture from the Internet. *       ECS: (UNC-GA Network Services) 1-800-672-8244

Right-click here to download pictures. To help protect your privacy, Outlook prevented automatic download of this picture from the Internet. *       MCNC: 1-919-248-1111

Right-click here to download pictures. To help protect your privacy, Outlook prevented automatic download of this picture from the Internet. *       Infotrac 2000: 1-800-227-8431 (itserver.iacenter.com - 140.244.2.15), at night or on weekends 1-800-927-5001

Right-click here to download pictures. To help protect your privacy, Outlook prevented automatic download of this picture from the Internet. *       FirstSearch: 1-800-848-5800 telecommunications and system problems

Right-click here to download pictures. To help protect your privacy, Outlook prevented automatic download of this picture from the Internet. *       Reference's page for Databases & Vendors (policies, statistics, troubleshooting, etc.)

Public Services 

Mark Stoffan, Network Librarian: work: 253-5095 Home: 828-236-0571 Cell: 828-231-6285 :

Snowline 259-3050

Circulation Desk 251-6336

Reference Desk 251-6111

Media Circulation Desk 251-6996

Bryan Sinclair office number 251-6636

ASU Circulation desk 262-2818 or 262-2819

          Reference desk 262-2820

WCU Circulation desk 227-7485

           Reference desk 227-7274

2. RECOVERY GUIDELINES

Recovery depends on the definition of the disaster.

Plan for complete destruction of the IT system.

Prepare an inventory of hardware, software, systems, peripherals. Determine the critical components of the technology.

Document the technology in the UNIT. Use a chart to identify the systems used by the unit, how the systems are installed, how are they backed up, how are they supported.

We have a very complex technology in the library. That complexity is the Achilles heel in any recovery effort.

Recovery can be simplified by standardizing all desktops and laptops used in the area. Be sure you document the exceptions to the standardized desktop.

Keep a back-up of your desktop on the library server.

Determine what systems are critical to operation in your area..
Determine how those systems are backed up and how they would be recovered.

Do you know where your backup tapes are stored and how frequently they are backed up? Find out.

Keep IT informed of any critical changes in your technology.

  Disaster Preparedness Coordinator, Ramsey Library
Copyright © 2000 University of North Carolina at Asheville. All rights reserved.
Revised: February 02, 2008 .